2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops online or on different locations in Belgium and The Netherlands for anyone to participate. These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.
Workshop: "Developing a Self-Service Strategy"
- 14 september 2021 – Online session (Dutch)
- 16 september 2021 – Vilvoorde (Dutch)
Inspired by their experiences as consumers, the vast majority of today's generation of employees would rather solve their support questions and problems themselves than have to pick up the phone or send an e-mail. A self-service portal seems like the perfect solution. But think carefully before you start, because a badly managed self-service is more harmful than not giving the customer this option at all.
During this workshop, we will give you tips and advice on how to start a self-service initiative and how to manage the mix of technology, knowledge management and customer service taking the human factor into account. From strategy to design and adoption to continuous improvement and happy customers.
Who should attend
Anyone who’s involved in transition projects related to service management and tooling.
Register for this workshop before September 13.
- 2 Hours with experts and peers
- To discuss an ITSM topic
- Practical and interactive
- Feel free to bring your own questions
- Free of charge
